Frequently Asked Questions

Are the products in stock and available for shipment? Every product you see listed on the web site is in stock and available for shipment. Depending on the quantity you select for certain products, we might not have as many in stock. In case you select a product quantity that exceeds what we currently have in stock, you will see an application message stating this when you place a product in the Shopping Cart. In such cases, we can ship as many items as we have in stock and backorder the rest. What forms of payment do you accept? For your convenience, we accept credit cards, checks or money orders. When ordering by check, please add all the items you wish to purchase into your shopping cart, print it out and send it, along with your check and a detailed letter regarding your order, to: FaucetDesigns.com 12361 Springwater Pt. San Diego, CA 92128 Make check payable to: Cyber Powerhouse, Inc. Please remember to reference all items that you want to buy, and include your name, phone number, email address, shipping address, fax number, and any additional contact information you feel is pertinent. We will contact you to confirm receipt of your order. What is your Charge Policy? Your credit card will be charged at the time that you place your order. If you have any questions or concerns regarding this policy, please call us at 858-683-2049 or email support@faucetdesigns.com. Please note that your credit card statement will show the charge as FaucetDesigns.com What is your Check Policy? For orders paid for via check or money order: Your order will not ship until after your payment has been received and processed. This process generally takes between 7-10 business days from the time your payment is received. Returned checks will be subject to the maximum returned check fee allowed by law. How do I find and choose products? Our navigation saves you time! You don't have to scroll endlessly. You don't have to wait in a line. We want you to find the right products for you. And we want you to find them the way you think is best and without any hassle. You can browse products by: Product Type Keywords Or use our advanced search form to narrow your results down using the features that you are looking for! You can even specify a price range. Do you ship outside the U.S.? No. Currently, we only ship to any of the 50 U.S. states. Typographic and Photographic Errors We strive to do our best to keep 100% accuracy of our content, images and prices. However, occasionally, some typographic or photographic errors might occur. Please help us keep our catalog 100% accurate by informing us of any discrepancies, should you experience any. Images of the products have been optimized to closely represent product's appearance, dimensions, color, and shine. But might not always reflect the exact color, finish, or luster. Under no circumstances should FaucetDesigns.com be held responsible for any such errors and/or purchases made based on such content. Product Installation We strongly recommend consulting or hiring a professional plumber to install any of the products you purchase at FaucetDesigns.com. FaucetDesigns.com will never be responsible for any installation of purchased products, and we cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should the product become defective due to incorrect installation or manufacturing defect. We will try to assist our customers to resolve issues on a case-by-case basis. Product Care and Maintenance For best results, keep the following in mind when caring for your plumbing fixtures: Do not use cleaners containing ammonia, bleach, acid or chemicals that can damage     product's finish. Use mild soap solution (such as dishwashing soap and water), rinse, and be sure to     wipe the entire surface dry. It is important to use a dabbing action to dry metal surface,     not an abrasive or rubbing action. Use only a soft cloth or nonabrasive sponge to wipe surfaces clean. Always test your cleaning solution on an inconspicuous area before applying to the     entire surface. How can I track my orders? You will receive an order confirmation email soon after placing your order. We will continuously keep you updated on the status of your order. You will be notified via email with a Shipping Tracking # for your package. You can also log into your account, by clicking on 'My Account' link at the top of every page and review the status of any order you have placed on our web site.